Privacy Policy

Reluna Technology LTD ("Company") is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have an effective data protection program in place which complies with existing law and abides by the data protection principles. The Company recognizes its obligations in updating and expanding this program to meet the demands of the GDPR and the Protection of Natural Persons Against the Procession of Personal Data and the Free Circulation of Data Law).

Reluna Technology LTD is dedicated to safeguarding the personal information under our remit and has developed a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation of the GDPR requirements. This Privacy Policy concerns natural persons who are current or potential customers of the Company or act as authorised representatives of legal entities or natural persons which/ who are current or potential customers of the Company or are the directors or beneficial owners of legal entities who are current or potential customers of the Company (hereinafter “you or your”). This Privacy Policy concerns also natural persons who had such business relationships with the Company in the past.

Reluna Technology LTD respects your privacy and is committed to handling your personal data with transparency and integrity. When processing personal data provided by you, the Company is subject to the provisions of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’) and any applicable data protection laws of UAE. Reluna Technoogy Ltd acts as a controller of your personal data under GDPR, which means that it determines solely or jointly with others, the purposes and means of the processing of your personal data.

For the purposes of this Policy, ‘personal data’ means any information relating to you that identifies you, directly or indirectly. ‘Processing’ means any operation or set of operations which is performed on personal data, such as collection, recording, storage, use, disclosure, erasure or destruction.

We may also collect and process personal data from public sources (e.g. the Department of Registrar of Companies and Official Receiver, the press, the internet) as well as from risk management suites such as the World Compliance database.

The protection of your privacy and personal information is of great importance to us. Your personal data is processed lawfully, fairly and in a transparent manner on the following bases:

We use the collected data for the following purposes:
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- Providing and maintaining the Service to our clients.
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- Managing client accounts and providing customer support.
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- Processing payments and invoices.
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- Personalizing the client experience with the Service.
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- Analyzing usage patterns and improving the Service.
Complying with legal obligations and regulatory requirements.

The provision of your personal data is a requirement necessary to enter into a contract with Reluna Technology LTD and as a client of the Company you will have a statutory and contractual obligation to provide and keep up to date and accurate the personal data set out in this Privacy Policy. Failure to provide such data will not allow us to commence or continue our business relationship, as compliance with our legal obligations will be deemed impossible.

In the course of the performance of our contractual and statutory obligations and for legitimate business purposes, your personal data may be disclosed to:

Ø  Supervisory and other regulatory and public authorities, upon request or where required.

Ø  Auditors, lawyers, consultants and other outside professional advisors of Reluna Technology LTD, subject to confidentiality agreements.

Ø  Third party processors such as payment services providers, companies who assist us with the effective provision of our services to you by offering technological expertise, solutions and support, file storage and records management companies.

All data processors appointed by us to process personal data on our behalf have to comply with the provisions and requirements of the GDPR and UAE law.

Client data collected through our Service may be stored and processed on servers located in various countries (i.e. countries outside the European Economic Area) where Amazon Web Services or our service providers operate. By using our Service, you consent to the transfer of your data to these locations. Where we transfer your personal data to third countries, we do it on the basis of standard contractual clauses adopted by the UAE and European Commission.

We have implemented appropriate technical and organisational measures to ensure appropriate security of your personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. We take reasonable steps to ensure that your personal data that we process are accurate and, where necessary, kept up to date. From time to time we may ask you to confirm the accuracy of your personal data. We take every reasonable step to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay. We also make sure that all personal data we collect are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

We will keep your personal data for the duration of our business relationship and for five (5) years after the termination of our business relationship.
We may keep your data for longer if we cannot delete it for legal or regulatory reasons. In particular, the retention of data is not limited in time in the case of pending legal proceedings or an investigation initiated by a public authority, provided that in each case the Company has been informed of the pending legal proceedings or the investigation initiated by a public authority within the retention period described hereinabove.

You have the following rights regarding your personal data we control and process:

- Access and obtain a copy of your personal data held by us.

- Rectify inaccurate or incomplete data.

- Withdraw your consent for certain data processing activities.

- Delete your personal data (subject to applicable legal obligations).

The Company may process your personal data to contact you, primarily by email, in order to provide you with information concerning products and services that may be of interest to you. Please note that in accordance with the applicable law, the processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest pursued by the Company. However, if you do not wish to receive marketing communications from the Company, you can opt out at any time by contacting the Company or by sending an email to the Company’s Data Protection Officer. After you opt out, the Company will not send you further promotional emails, but will continue to contact you to the extent necessary for the purposes of any services you have requested.

At any time, the Company may amend this Privacy Policy. You will be notified about material changes, however you are encouraged to review this Privacy Policy periodically, so as to always be informed about how we are processing and protecting your personal data.

If you have any questions regarding the Company’s Privacy Policy or your data, please contact info@reluna.com